Customer Support Representative, English + German

October 4

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iDeals

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Virtual Data Rooms • Capital Markets (IPOs • ECM & DCM) • Online Due Diligence • Mergers & Acquisitions (M&A)

201 - 500

Description

• iDeals is a global B2B SaaS product company recognized for its secure business collaboration market. • Trusted by over 1,000,000 users from 175,000 companies globally. • Looking for a dedicated Customer Support Representative based in Ukraine. • Contribute to rapid growth and best-in-class customer experience across regions. • Build strong customer relationships by resolving inquiries and issues professionally. • Collaborate with internal teams to ensure service improvements.

Requirements

• 2+ years of experience in customer support within IT, Telecommunication, or Outsource domains • Fluent English and B2+ level German proficiency (both spoken and written) • Excellent communication skills with a client-focused mindset • Strong analytical and problem-solving abilities with attention to detail • Solid decision-making skills and a sense of responsibility

Benefits

• Remote-first model with teams distributed globally • Home office set up budget • High-end laptop, monitor and any additional IT equipment needed • Reimbursement of co-working space expenses • Medical insurance with flexible coverage • Compensation for sports, yoga, mental, and other health and wellness-related activities • Reimbursement of participation in sports competitions • 20 business days of paid time off per year • Unlimited health-related time off • Individual Development Plan based on your career interests • Generous budget for learning and development activities • Professional and self-development books and subscriptions compensation • iDeals’ support of your passion as a speaker or writer • Internal growth and internal mobility opportunities • Team-building offline events • Budget for local gatherings in global locations • Generous internal referral program