Customer Support Representative - English, Portuguese, Spanish

October 30

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iDeals

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Virtual Data Rooms • Capital Markets (IPOs • ECM & DCM) • Online Due Diligence • Mergers & Acquisitions (M&A)

201 - 500

Description

• iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. • Trusted by more than 1,000,000 users from 175,000 companies globally. • We’re looking for Customer Support Representative, based remotely in Brazil, to join our fast-growing multinational team. • This is a unique chance to contribute to our rapid growth and a top-rated product. • You will directly impact delivering best-in-class customer experience across multiple regions: LATAM, US, partially EMEA, and APAC (India, China). • You will build and maintain strong customer relationships by addressing inquiries and resolving issues efficiently and professionally. • You will work closely with Customer Support, Quality Control, and Knowledge Management, under the guidance of the Head of Customer Support, ensuring ongoing service improvements.

Requirements

• At least 2 years of experience in a SaaS product support role, preferably within international teams and remote-first setups • English fluency (C1 level) with excellent oral and written communication skills • Exceptional analytical and operational thinking skills with a keen attention to detail • Demonstrated responsibility and decision-making abilities • Customer-focused approach • Additional language (Spanish ideally), at the Upper-intermediate level

Benefits

• Remote-first model with teams distributed globally • Home office set up budget • High-end laptop, monitor and any additional IT equipment needed • Reimbursement of co-working space expenses • Compensation for sports, yoga, mental, and other health and wellness-related activities with Gympass membership • Reimbursement of participation in sports competitions • Unlimited health-related time off • Individual Development Plan based on your career interests • Generous budget for learning and development activities • Professional and self-development books and subscriptions compensation • iDeals’ support of your passion as a speaker or writer • Internal growth and internal mobility opportunities • Team-building offline events • Budget for local gatherings in global locations • Generous internal referral program