Ignite Visibility
Ignite Visibility is an award-winning digital marketing agency that specializes in performance marketing through multichannel digital strategies. The company offers a broad range of services including search engine optimization, digital PR, content marketing, email marketing, lifecycle marketing, paid media advertising, social media marketing, and creative design services. Additionally, Ignite Visibility focuses on conversion rate optimization, website design and development, Amazon marketing services, and analytics. Their proprietary digital marketing forecasting system, Certainty, provides clients with reliable revenue forecasts and tracking. As a leader in the industry, the company is praised for its strategic SEO campaigns and innovative marketing solutions.
Social Media Marketing • Email Marketing • Analytics • CRO • Paid Media (PPC
Franchise Success Account Manager
February 19
Ignite Visibility
Ignite Visibility is an award-winning digital marketing agency that specializes in performance marketing through multichannel digital strategies. The company offers a broad range of services including search engine optimization, digital PR, content marketing, email marketing, lifecycle marketing, paid media advertising, social media marketing, and creative design services. Additionally, Ignite Visibility focuses on conversion rate optimization, website design and development, Amazon marketing services, and analytics. Their proprietary digital marketing forecasting system, Certainty, provides clients with reliable revenue forecasts and tracking. As a leader in the industry, the company is praised for its strategic SEO campaigns and innovative marketing solutions.
Social Media Marketing • Email Marketing • Analytics • CRO • Paid Media (PPC
📋 Description
• Works at the direction of the Account Manager • Provides front-line customer service to support the franchisees, answer their queries and increase client satisfaction • Have a thorough understanding of the client’s contract and selling opportunities to generate increased revenue • Assist in the onboarding of new franchise locations • Be the liaison between corporate and franchises in regards to communicating process updates and sales support • Understand our client’s sales and marketing processes so we can consult and build their needs inside of HubSpot for maximum impact • Collaborate with internal team members to drive results for the client, identify risks and opportunities • Ensure that status reports and monthly billing and budget summaries are up-to-date • Manage all billing changes including new services, reduction in services, and cancellations • Responsible for obtaining client approvals for all new estimates and change orders • Escalates any franchisee cancellation requests to the Account Manager to retain the account • Stay on top of industry trends to remain cutting edge • Performs other duties as assigned by management
🎯 Requirements
• Bachelor's degree in marketing, business, communications, or a related field • Knowledge of digital marketing channels or services • Excellent communication skills and ability to communicate rapidly and effectively • Drive to learn and grow in digital marketing knowledge and skills continually • Franchise or multi-location marketing exposure • Proven ability to juggle multiple account management projects at a time • Proven ability to build rapport with clients and problem-solve effectively • Sharp attention to detail and strong organizational skills • 2+ years of sales, customer service experience, or client services • Excellent business acumen and experience working with business executives • Experience working with Project Management systems such as Outlook, Slack, Monday, and Google suite
🏖️ Benefits
• Opportunity to grow and build a long-term career with us • Collaborative environment focused on client success and career development • Fully remote workforce • Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative) • Named Fastest-Growing Private Companies in San Diego (2016-2022) • Named Best Places to Work in San Diego 2017, 2020 • Named Inc 5000 Fastest Growing Companies 2017-2024
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