International Payroll Team Leader

15 hours ago

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International Payroll Services • Payroll Solutions • Global Payroll • International Payroll Reporting • Domestic Payroll Solutions

201 - 500 employees

☁️ SaaS

🏢 Enterprise

💳 Fintech

💰 Debt Financing on 2018-02

Description

• The International Payroll Team Leader will be responsible for ensuring our clients receive exceptional service and support. • The team lead will support their team of associates in all aspects of payroll, administration and client interactions. • The role will facilitate communication, proactively identify issues, lead issue resolution, help complete root cause analysis after resolving issues and provide guidance and support to the wider team. • The Team Leader will help support the Payroll Operations Managers to ensure we delight our clients and exceed their expectations within our global delivery. • Line Management of a team of International Payroll Associates – performing all 121’s, performance appraisals and daily support/guidance. • Work closely with Payroll Operations Managers to oversee daily operations and deliverables, driving client delivery in accordance with KPI’s and SLA’s. • Investigate errors and support and coach the team to resolve their own issues where escalations occur. • Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. • Ability to lead and work with a team to deliver against client SLA’s and ensure we go above and beyond to showcase our value. • Ability to interact and partner with clients and third parties towards a common goal. • Collaborate with other departments on driving continuous improvements and contribute towards our team mission to ‘get things done’. • Attend leadership training and seminars and other professional development opportunities. • Take ownership of escalations, ensuring the clients feel we understand the priority and are working to resolve in a timely manner. • Coach, develop and lead the payroll team to ensure we have a succession plan and retain our top talent within the team by ensuring our teams are engaged and supported. • Assist the Payroll Operation Managers with the interview and selection of new team members. • Recommend and help implement wholesale process improvements and by working with the Payroll Process Improvement specialist to propose and provide context to system enhancement initiatives. • Demonstrate leadership and outstanding verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels within the organization.

Requirements

• Experience working in a payroll or ‘Business Process’ orientated environment is required. • Experience of supervising/leading a team of people; providing support and coaching. • Proven experience in a client facing role. • Excellent time management and attention to detail. • Strong organisational and multi-tasking skills to independently meet deadlines. • Good communication and collaboration skills both written and verbally are essential. • Enthusiastic and eager to learn and develop own effectiveness. • Self-motivated, tenacious and resilient. • The ability to demonstrate analytical and problem-solving skills will prove incredibly beneficial to the candidate. • Intermediate Excel skills are a requirement for this role. • An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.