Field Service Engineer - Nantes/Rennes Area

6 days ago

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $750M Post-IPO Debt on 2023-01

Description

• The Field Service Engineer position is responsible for all aspects of customer success. • The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. • The Field Service Engineer partners with customers to install and maintain all hardware including customer troubleshooting and complaint resolution. • This position serves as an engineering expert consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth, support instrument uptime and customer satisfaction. • This role requires high-level troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. • You will be expected to advocate for strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.

Requirements

• Considerable relevant Field Service experience • Ability to operate as an independent contributor and as a cooperative member of a team • Advanced problem-solving ability • Excellent verbal and written communications skills • Must have advanced technical writing abilities • Computer experience and competency is a must • High level experience with optical alignments, robotics, electrical/electronics, and mechanical systems • Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work • Working familiarity of genomics, sequencing applications, bioinformatics and methods that apply to Illumina technology preferred • Proficient with general lab best practices and lab safety • Proven ability to resolve complex customer issues while maintaining positive customer relations. • Clear vision of and commitment to providing outstanding customer service. • Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations • Must be willing to travel up to 70%.

Benefits

• Flexible time off • Private medical insurance • Compassion and care time off • Leisure travel insurance • Pension • Employee stock purchasing program • Volunteer time off • And much more!