Immersive Labs
Immersive Labs is a leading provider of cybersecurity training platforms that empower teams across organizations to effectively detect, respond to, and neutralize cyber threats. The company offers a dynamic array of tools including gamified learning environments, comprehensive hands-on labs, application security training, and crisis simulation exercises. Their innovative platform prepares individuals and teams through realistic simulations and scenario-based exercises, enhancing decision-making and improving overall cyber resilience. Trusted by top companies, Immersive Labs continuously proves capabilities aligned to security frameworks, working to reduce vulnerabilities and cybersecurity costs while promoting secure practices across software and cloud environments.
Cyber Labs • Develop Skills • Ethical Hacking • Coding • Application Security
Renewals Account Manager - Remote
February 11
Immersive Labs
Immersive Labs is a leading provider of cybersecurity training platforms that empower teams across organizations to effectively detect, respond to, and neutralize cyber threats. The company offers a dynamic array of tools including gamified learning environments, comprehensive hands-on labs, application security training, and crisis simulation exercises. Their innovative platform prepares individuals and teams through realistic simulations and scenario-based exercises, enhancing decision-making and improving overall cyber resilience. Trusted by top companies, Immersive Labs continuously proves capabilities aligned to security frameworks, working to reduce vulnerabilities and cybersecurity costs while promoting secure practices across software and cloud environments.
Cyber Labs • Develop Skills • Ethical Hacking • Coding • Application Security
📋 Description
• We are currently seeking a dynamic and skilled Renewals Account Manager to join our MENA team. • The ideal candidate will possess a blend of skills, including a strong sales and customer service background, reputable account management skills, and experience working within a subscription-based model. • In this role you will be responsible for maintaining client relationships and ensures contract renewal on various product and service lines, positively impacting our client growth and company revenue. • Managing a high volume of accounts, ensuring a high rate of contract renewals. • Extending and upgrading current client contracts. • Identifying upsell opportunities within existing customer projects, client portfolios, or large client agreements. • Responding to customer inquiries and providing excellent customer service. • Providing solutions to improve customer business needs, thereby enhancing customer satisfaction and retention. • Partnering closely with Multiple Client Services, Sales, and Operational teams to ensure a seamless customer experience. • Keeping clients informed of product innovations and updates.
🎯 Requirements
• Proven experience in sales or account management roles, preferably in a software or technology-related industry. • Solid negotiation skills with the ability to navigate complex renewal scenarios. • Excellent communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels. • Experience in providing customer service support. • Excellent listening, negotiation, and presentation abilities. • Strong verbal and written communication skills.
🏖️ Benefits
• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values • You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing. • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and a day off for your birthday • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, • Career and learning development through the platform and our ‘Learn Anything’ fund • Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working • We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms • While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region.
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