Project Manager

January 7

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Inato

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Inato is a company dedicated to democratizing access to clinical trials through a global clinical trial marketplace. Their mission is to bring clinical research to every patient, regardless of location, by successfully matching the right research sites with the right trials globally. By supporting a wide range of research sites, Inato aims to accelerate medical innovation and broaden access to clinical research. They collaborate with top pharmaceutical companies and community research sites to advance the clinical research ecosystem.

pharmaceutical industry • Healthtech • Software Engineering • Machine learning • AI

11 - 50 employees

🏪 Marketplace

💊 Pharmaceuticals

💰 $14M Series A on 2020-02

📋 Description

• WHO WE ARE • Inato is a Tech for Good company striving to bring clinical research to each and every patient, regardless of who they are or where they live. To do this, we are building the world's first clinical trial platform to create greater visibility, access, and engagement across a more diverse population of doctors and their patients. • Drug development is a challenging, intellectually complex, and rewarding endeavor: we enable global pharmaceutical companies to confidently partner with community-based researchers to increase patient access to the latest medical innovations. The platform currently offers clinical trials from leading companies to over 4,000 sites across the globe and we are well poised for growth in 2025. • We are a growing team of passionate pharmaceutical experts, software engineers, professional services members, and many more - all bringing their unique perspectives to solve the challenges facing clinical research. • Inato is the recent recipient of Fast Company’s Most Innovative Companies of 2024, Fierce Healthcare’s Fierce 15, and Built In's Best Places to Work 2025. • THE ROLE • Inato is seeking a seasoned Customer Success Project Manager with proven experience managing large enterprise customers, particularly in the pharmaceutical or clinical trial domain. This role is critical in delivering exceptional outcomes for our customers, fostering strategic partnerships, and ensuring alignment with their clinical trial objectives. • As the primary point of contact for our customers, you will oversee all aspects of project delivery, manage client relationships (at the leadership and individual trial levels), and ensure that Inato’s platform drives measurable value. You will collaborate closely with internal teams — such as the Site Partnership Management, Product, and Sales teams — to ensure seamless project execution and client satisfaction. Reporting to the Director of Project Management within the Customer Success team, you will be instrumental in driving Inato’s growth by deepening client trust and expanding our footprint with Pharmaceutical customers.

🎯 Requirements

• Minimum 4 years of client-facing experience, with at least 2 years managing large enterprise accounts in the biotech, healthcare, or clinical trial sectors. • Demonstrated ability to build and nurture strategic relationships with enterprise clients, translating business needs into impactful solutions. • Proven ability to manage complex, high-stakes initiatives with multiple stakeholders while maintaining organization and clarity. • Familiarity with clinical trials, pharmaceutical operations, or healthcare technologies is strongly preferred. • Strong ability to learn and adopt new technologies, with experience utilizing digital platforms to deliver solutions. • Exceptional communication, problem-solving, and relationship-building skills. A commitment to ensuring client satisfaction and a proactive, solutions-oriented mindset. • Motivated by the opportunity to have a significant impact in a fast-growing, mission-driven company.

🏖️ Benefits

• 6 weeks vacation • 9 holidays + 4 floating holidays • 16 weeks of paid maternity leave and 4 weeks paid paternity leave • Comprehensive health insurance • Competitive salary & equity