Infinit-O
Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.
Outsourcing • Offshoring • Outsourcing Philippines • Offshoring Philippines • BPO Philippines
Customer Success Manager
January 8
Infinit-O
Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.
Outsourcing • Offshoring • Outsourcing Philippines • Offshoring Philippines • BPO Philippines
📋 Description
• This is a remote position. • Customer Success team is responsible for a successful customer journey and touch points that create long-term client engagement , retention and revenue growth. • Through delivering a positive overall experience and supporting strategic objectives on the account level, Customer Success reaffirms and strengthens the organization's relationship with existing clients and their decision to work with Infinit-O. • The team actively identifies and addresses client concerns and opportunities, provides data-driven insights and regular performance reporting, ensures seamless onboarding and continuous education, and fosters client advocacy for referrals and growth. • Additionally, Customer Success collaborates closely with internal teams to ensure client feedback informs service delivery and innovation, maintaining Infinit-O’s commitment to delivering exceptional value and building lasting partnerships.
🎯 Requirements
• Positive, proactive mindset and ability to work well in teams • Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction. • Goal and action-orientated, with the ability to organize, multi-task and prioritize in a fast-paced environment • Ideally experienced in a consultative sale or a client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
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