Client Success Representative, German

2 days ago

Apply Now

Receive Emails with Similar Jobs

INFUSE

WebsiteLinkedInAll Job Openings

B2B Demand Generation • B2B Lead Generation • Content Syndication • Content Marketing • Account-Based Demand Generation

1001 - 5000

Description

• Looking for a German-speaking Client Success Representative to enhance customer satisfaction. • Develop and maintain relationships with a select group of named accounts to ensure campaign success. • Serve as a trusted advisor for clients and be an expert in INFUSE offerings. • Collaborate with internal subject matter experts to deliver campaign leads and ensure client happiness. • Manage post-sale account growth through excellent customer service and communication.

Requirements

• Minimum two years of account management and/or customer success/service experience preferred • Organized, detail-oriented, and able to manage 30+ clients at once • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation • Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success