Client Success Representative

2 days ago

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INFUSE

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B2B Demand Generation • B2B Lead Generation • Content Syndication • Content Marketing • Account-Based Demand Generation

1001 - 5000

Description

• We are looking for a bright, motivated person to join our team! • We are looking for a Client Success Representative to join our team. • The role of Client Success involves fostering customer relationships to enhance retention and loyalty. • This position entails close collaboration with customers to ensure satisfaction with the services provided and to address areas of concern. • Responsibilities include developing and maintaining relationships with clients, serving as a trusted advisor, collaborating with internal experts, and ensuring campaign success.

Requirements

• Minimum two years of account management and/or customer success/service experience preferred • Organized, detail-oriented, and able to manage 30+ clients at once • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision • Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation • Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success