Account Manager - 12 Months FTC

November 29

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InMoment

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Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Venture Round on 2011-10

Description

• As an Account Manager, you will be the driving force behind our clients' success. • Responsible for delivering client post-sale experience with excellence. • This role is intended as a maternity cover for 12 months. • Join an industry-leading company dedicated to improving experiences and helping businesses take actions through an integrated CX approach.

Requirements

• Experience working with SaaS technology subscriptions, in Customer Experience disciplines and/or in customer research • You are a champion to your clients, preparing them for success in the platform and meeting their needs by having regular meetings to review implementation and expectations • Adaptable with change and lots of moving parts • Able to quickly learn and adopt technology and processes • You are organized and proficient in project, change and client-management • Strong presentation and communication skills, you will be able to guide the client and its organisation through our technology, value stories and improvements.

Benefits

• 25 days paid holiday (plus Bank Holidays) • Family Friendly Leave Policies • Access to our Employee Assistance programme with with phone and online support, training, webinars and podcasts • Comprehensive work benefits including private medical insurance, income protection, life assurance, and serious illness benefits • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral program with generous payouts! • The opportunity to participate in our Corporate Social Responsibility and Charity Initiatives