Social Media and Content Manager

April 15

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InMoment

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InMoment is a leading Customer Experience (CX) provider that offers a range of solutions to transform customer feedback into actionable insights. They specialize in reputation management, conversational intelligence, digital listening, and market research to drive online user satisfaction and elevate both customer and employee experiences. Utilizing advanced analytics and artificial intelligence, InMoment helps organizations uncover customer trends and optimize their CX programs. InMoment's platform integrates seamlessly across various enterprise systems, offering scalable solutions with top-notch security. With a focus on unlocking insights from experience data, InMoment empowers companies to align their strategies, improve customer retention, and boost revenue growth.

Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Venture Round on 2011-10

📋 Description

• We are seeking a highly skilled and creative Global Social Media Manager to drive our global social media strategy and create engaging content, with a strong focus on video. • In this role, you will oversee both organic and paid social media strategies, ensuring alignment with our brand’s goals and target audiences worldwide. • Reporting to Sr. Director of Demand, you’ll coordinate all aspects of our social media campaigns, from scheduling, testing, and getting approvals to curating and editing content and tracking performance. • You will be responsible for content creation, optimizing performance across global platforms, and growing our online community. • This role is ideal for someone who is passionate about social media, content creation, and driving global engagement through innovative strategies. • At InMoment, we #OwnTheMomentsThatMatter. • We believe every moment offers a new opportunity to make an impact. • Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

🎯 Requirements

• You have 2+ years of hands-on experience managing social media for a brand or agency, with a strong grasp of both organic and paid strategies. • You’re skilled in video creation and editing, and you know how to tell a story through compelling, platform-specific content. • You’re fluent in major social platforms (LinkedIn, Instagram, Facebook, TikTok, etc.) and comfortable using tools like Facebook Ads Manager, Google Analytics, and Instagram Insights. • You understand what it takes to drive business results through social media—you’ve used the channels, tools, and best practices to do just that. • You have excellent written and verbal communication skills, with a sharp eye for crafting content that resonates with a global audience. • You thrive in fast-paced environments, managing multiple projects and shifting priorities with ease. • You’re proactive and solution-oriented—able to spot opportunities or risks, and communicate them clearly to teammates and leadership. • You have a working knowledge of web, search, and social analytics tools, and bonus points if you’ve worked with LinkedIn Analytics, Facebook Insights, or Google Analytics.

🏖️ Benefits

• Autonomy - We trust our employees and offer an extremely flexible work schedule. • Automatic day off for your birthday, we want to celebrate you and the moments that matter. • Unlimited PTO - We encourage all employees to recharge! • Medical with HSA (which includes generous employer match & contribution) and FSA options. • Dental and vision insurance. • 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance. • Generous Parental leave program. • Legal, ID theft, and employer-paid disability and life insurance. • Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members. • Fun, innovative, collaborative, supportive working environment. • Inclusion and Diversity teams - Women of InMoment and InMovement. • Employee rewards and referral programs with generous payouts.