Solution Engineer
October 20
Description
• Pre-Sales Solution Engineering: Convince prospects to choose our product by demonstrating its value and relevance to their needs. • Collaborate with sales teams to understand customer requirements and create tailored solutions. • Post-Sales Solution Engineering (Customer Success): Manage software delivery and onboarding projects, in order to help customers to adopt our product and effectively integrating it into their operations. • Provide ongoing support and ensure customers achieve their desired outcomes. • Work with technical stakeholders in IT/Digital: Ensure our solutions fit seamlessly within their existing infrastructure. • Understand IT environments and anticipate potential integration challenges. • Design and configure integrations between our software stack and 3rd party software (e.g. SSO, LMS, MDM). • Help to improve our product and processes: Write knowledge base articles and release notes. • Improve and implement processes to increase the quality of product releases, providing support during the testing cycle. • Overview voice of the customer activities, collecting insights from customers and helping to prioritize new product features.
Requirements
• Business proficiency in both German and English. • Proven track record of pre-sales and/or post-sales solution engineering experience. • Work experience with large enterprise customers in both business and IT/digital departments. • Proven technical project management skills with the ability to manage multiple projects with several stakeholders simultaneously. • Willingness to travel in Germany and internationally (≈3-6 days per month on average). • Solid technical background, e.g. graduation in information systems, computer or engineering sciences. • An internet connection with at least 100 MBit/s downstream at your usual place of work. • Bonus points • Experience working with SaaS products and cloud-hosted environments. • Understanding on-premises deployments, network configuration, protocols, and IT firewall configuration. • Ability to configure enterprise software. • Sufficient knowledge of C# to write custom application wrappers. • Past touch points with XR and basic knowledge of Unity, Unreal Engine, or Omniverse. • Understanding of System Architecture and ability to document it.
Benefits
• A fully remote and digital-first work environment, complemented by flexible working hours for optimal work-life balance. • Exposure to cutting-edge VR and AR technologies, alongside prestigious international clients such as Volkswagen Group, Verizon, ExxonMobil, Roche Diagnostics, Siemens Energy and TÜV SÜD. • A dynamic and fast-paced environment in a team with low hierarchies and meritocratic decision-making, where you will make an impact from day one on. • Regular get-togethers with the whole team to provide you with the social experience when needed. • A permanent employment contract with a competitive salary and flexible benefits, taking into account your location and your personal needs. • The agility of a startup paired with the financial background of a post-venture capital company with more than 10 years of experience in the XR industry.
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