State of New Jersey
The New Jersey State Constitution places all political power with the people. The State Government is instituted for the protection, security, and benefit of the people of New Jersey. Responsibilities are shared between the three branches of State Government - The Executive, Legislative and Judicial Branches.
10,000+ employees
Content Design Lead
February 19
State of New Jersey
The New Jersey State Constitution places all political power with the people. The State Government is instituted for the protection, security, and benefit of the people of New Jersey. Responsibilities are shared between the three branches of State Government - The Executive, Legislative and Judicial Branches.
10,000+ employees
📋 Description
• The content design lead works with agile, cross-functional teams to create clear and accessible information for nearly 1 million New Jersey businesses. • This role is pivotal in helping businesses navigate opportunities and regulations that affect their operations. • The content design lead will establish relationships with key agencies, translate complex policies into digestible content for business owners, and ensure the accuracy and consistency of information across various business products. • This role's primary responsibility is to design content, but it is also responsible for management of the project’s Content Management System (CMS). • Current products related to this initiative include a custom application, a static website, a live chat interface, and a newsletter. • We are seeking candidates with over 5 years of experience in content design, encompassing both product copy and long-form content. • You should have a track record of transforming complex language into straightforward, user-friendly content, such as comprehensive guides and informative articles; as well as experience refining content within product flows, user interface content, product and feature names, and navigation labels. • You're not just a writer—you're an architect of content and a skilled CMS manager, adept at defining content types, building and maintaining taxonomies, and ensuring an efficient development process. • Your approach is rooted in modern, user-centered methodologies, continuously iterating to meet the evolving needs of users. • This role works within the Business Experience Initiative and reports to the Design Director.
🎯 Requirements
• 5+ years of experience in content design or a related role, specializing in simplifying complex information into clear, user-friendly content. • Demonstrated success in simplifying complex plain language for user-friendly content and UX writing. • Demonstrated familiarity with trauma-informed research practices and principles of accessibility and equity. • Successful experience with leading and mentoring teams on content development and language access activities for multiple products or services. • Experience collaborating within a product setting and familiarity with content management systems for developing and sustaining content. • Experience in using modern, iterative, user-centered, continuous delivery methodologies. • Experience collaborating closely with stakeholders across government to gather input and ensure content accuracy while engaging with community-based organizations , faith-based organizations, and similar groups to test and optimize all generated content. • Proven ability to conduct user interviews and surveys, as well as leverage data and analytics to inform content. • Experience with optimizing content for search indexing for both public web search and internal site search. • Interest in exploring generative AI. • Writing samples demonstrating UX writing, informational materials, or marketing materials.
🏖️ Benefits
• Full benefits
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