Technical Support Engineer

November 14

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Instacart

WebsiteLinkedInAll Job Openings

Grocery Delivery • online grocery

1001 - 5000

💰 $232M Venture Round on 2021-11

Description

• Instacart’s Technical Support Engineer resolves technical queries for Enterprise Partners. • Enhance support for Whitelabel services, APIs, and IoT solutions. • Collaborate with Engineering and teams to drive continuous improvement. • Analyze data for actionable insights and identify trends to guide decisions. • Efficiently manage stakeholder requests ensuring prompt issue resolution. • Drive innovation with Product and Development teams addressing bugs.

Requirements

• Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience. • In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server). • Experience with telemetry and logging tools (e.g., DataDog, Dynatrace, New Relic, Sentry). • Proficient with incident & ticket management tools, including Jira, Zendesk, and Intercom, and familiarity with automated workflows. • Experience with managing multiple testing environments (UAT, prod, etc.). • Broad understanding of REST APIs and web technologies. • Proficiency in reading and understanding code in languages such as Ruby or Python. • Mandatory experience using Git and GitHub. • Ability to communicate complex technical topics clearly to audiences of varying technical expertise. • Proven experience in creating and maintaining customer-specific playbooks and SOPs. • Strong strategic planning skills, enabling simultaneous management of multiple projects.

Benefits

• Offers may vary based on many factors, such as candidate experience and skills required for the role. • This role is eligible for a new hire equity grant as well as annual refresh grants. • Please read more about our benefits offerings here.