Technical Support Engineer

April 11

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Instacart

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Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

Grocery Delivery • online grocery

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• As a key contributor within Instacart’s Enterprise Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our Enterprise Partners. • Your expertise will enhance our support for a diverse array of products, from Whitelabel services to APIs and IoT solutions. • Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our most strategic accounts. • Our Enterprise Support team exemplifies Instacart's commitment to "Rolling Up Our Sleeves" and "Going Far Together."

🎯 Requirements

• Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience. • In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server). • Experience with telemetry and logging tools (e.g., DataDog, Dynatrace, New Relic, Sentry). • Proficient with incident & ticket management tools, including Jira, Zendesk, and Intercom, and familiarity with automated workflows. • Experience with managing multiple testing environments (UAT, prod, etc.). • Broad understanding of REST APIs and web technologies. • Proficiency in reading and understanding code in languages such as Ruby or Python. • Mandatory experience using Git and GitHub. • Ability to communicate complex technical topics clearly to audiences of varying technical expertise. • Proven experience in creating and maintaining customer-specific playbooks and SOPs. • Strong strategic planning skills, enabling simultaneous management of multiple projects.

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • This role is eligible for a new hire equity grant as well as annual refresh grants. • Offers may vary based on many factors, such as candidate experience and skills required for the role. • Please read more about our benefits offerings here.