Customer Success Manager

2 days ago

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Instructure

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Amplify teaching. Elevate learning. Intensify impact.

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000

Description

• Managing a portfolio of high-value Higher Education customers across the APAC region • Developing and maintaining meaningful relationships with key stakeholders • Developing an understanding of key clients’ business drivers and challenges, proactively offering insights and solutions to meet those needs through effective use of Instructure product and service offerings, promoting innovation and best practice • Seeking to drive adoption across the institution/company to improve learning outcomes • Retaining and maximizing revenue opportunities • Enabling sales through strong collaboration with sales teams • Serving as a customer advocate by providing feedback to the product and engineering team to improving the platform and better solve our customer’s challenges • Participating in team projects that support goals and initiatives of the department.

Requirements

• Empathy and a unique ability to understand customer needs, explain complex issues in relatable terms and adapt your tone according to the stakeholder • Enthusiasm about education and technology with demonstrated technical aptitude • Executive Presence - track record of networking and influencing an organization at multiple (senior) stakeholder levels • Familiarity with tools like Salesforce, Gainsight, JIRA, Tableau and an interest in learning other internal tools to work efficiently • Demonstrated ability to communicate, present and influence credibly at multiple levels of an organization • Excellent interpersonal and eloquent writing skills • Ability to prioritize, multitask, and perform effectively under pressure • A results-driven attitude, a bias for learning and sharing, and the ability to thrive in a fast-paced, high growth, rapidly changing environment • Spoken and written language fluency in English