Manager - Scaled Customer Success

September 12

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Description

• As the Manager, Scaled Success, you will lead a global team covering EMEA, NAMER, and APAC. • You will manage Go1’s largest customer portfolio and innovate in process optimization and tech-touch approaches. • Your work will empower customers and partners to achieve success through streamlined workflows and self-serve solutions.

Requirements

• At least 5 years of experience in Scaled Customer Success or related roles, with a track record of achieving or exceeding targets. • Previous experience managing a team, with a focus on coaching and developing, delivering customer-centric initiatives, and/or influencing positive change within an organisation. • Customer-focused project management, system or service design or delivery experience. • Problem-solving - ability to identify and address problems, resolve conflicts, and find creative solutions to pain points. • Experience innovating, building, growing and scaling teams to deliver digital first, self-service and one-to-many client engagements. • Experience in the SaaS industry, with a strong understanding of the market, competition, and customer needs. • Communication - the ability to listen to others, storytelling, and clearly convey your ideas and feedback, as well as collaborate with internal teams and influence stakeholders. • Great cross-functional stakeholder management and collaboration skills as you will work across the business and with people at a variety of levels.

Benefits

• Annual bonus or commission plan. • Employee Stock Option Plan: Opportunity to share directly in our success through stock options. • Public Holiday Swap: Swap a public holiday for another preferred day. • Wellbeing & Learning Days: Additional five days paid leave per year. • Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget. • WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport. • Home Office Setup Budget: One-off allowance for desk, chair and/or monitor. • Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers. • Wellbeing Support: TELUS Health EAP or Spill.