Customer Success Manager

August 2

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Triple Whale 🐳

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Description

• Take ownership of relationships with Enterprise clients and lead program strategy • Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients • Revenue and renewal forecasting • Understand customers’ goals, and implement tailored success plans • Drive executive level relationships, and identify opportunities to expand product suite • Gain confidence of clients throughout account lifecycle • Deliver a “consultant” perspective in client interactions • Develop understanding of products and marketing landscape • Lead and present at client meetings • Analyze customer usage for accurate forecasts • Lead discussions to uncover client product needs

Requirements

• Previous customer service experience in the ecomm space is a MUST, highly preferred from a SaaS environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Loves working on a team