Developer Community Manager

3 days ago

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user experience design • video/ motion graphics • web development • e-commerce • digital campaigns

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Description

• Maintain a consistent daily presence in the community, engaging with approximately 50 messages per day. • Respond to community queries within 24 hours. • Welcome and guide new members to ensure a positive onboarding experience. • Route technical questions to the appropriate channels for resolution. • Monitor and moderate discussions. • Cross-post key announcements to keep members informed. • Monitor existing channels to ensure proper organization and functionality. • Implement basic spam defense measures. • Maintain channel organization and ensure messages are routed correctly. • Update pinned resources as needed. • Maintain and update FAQs and other community resources. • Document support trends to identify recurring issues. • Track engagement metrics to measure community activity and growth. • Support basic community initiatives to enhance member engagement and satisfaction.

Requirements

• 2+ years community management experience. • Strong written communication skills. • Basic technical understanding of AR/VR/XR concepts. • Experience with Discord moderation. • Ability to maintain consistent, on-brand voice. • Strong problem-solving and prioritization skills. • Experience managing online communities. • Familiarity with Snap Lens Studio or Camera Kit is a plus. • Understanding of AR development workflow is a plus. • Experience with discord bot management or configuration is a plus. • Background in technical support is a plus.

Benefits

• Remote-first work environment. • Career advancement opportunities. • Personal support for work-life balance.