Intel 471
Intel 471 is a leading provider of cyber threat intelligence solutions worldwide. Its flagship platform, TITAN, combines human-driven insights with automation to offer comprehensive intelligence on cyber threats, adversaries, and vulnerabilities. The company specializes in delivering adversary intelligence, credential intelligence, malware intelligence, and vulnerability intelligence, along with third-party risk and supply chain risk monitoring. Intel 471 empowers security teams with actionable intelligence to fight against cyber threats, protect data, and safeguard operations. With a strong emphasis on understanding the digital underground, its solutions include threat hunting, incident response, and fraud protection to mitigate cyber risks effectively.
Cyber threat intelligence • Cyber threat • Information security • Computer security • Threat intelligence
IT Operations Support Specialist
6 days ago
Intel 471
Intel 471 is a leading provider of cyber threat intelligence solutions worldwide. Its flagship platform, TITAN, combines human-driven insights with automation to offer comprehensive intelligence on cyber threats, adversaries, and vulnerabilities. The company specializes in delivering adversary intelligence, credential intelligence, malware intelligence, and vulnerability intelligence, along with third-party risk and supply chain risk monitoring. Intel 471 empowers security teams with actionable intelligence to fight against cyber threats, protect data, and safeguard operations. With a strong emphasis on understanding the digital underground, its solutions include threat hunting, incident response, and fraud protection to mitigate cyber risks effectively.
Cyber threat intelligence • Cyber threat • Information security • Computer security • Threat intelligence
📋 Description
• Provide day-to-day IT operations support, including end-user support, troubleshooting, and issue resolution across macOS, Linux, and other supported platforms. • Manage user accounts, access controls, and group policies across Google Workspace and other SaaS applications. • Collaborate closely with the Security Operations (SecOps) team to support endpoint security, patching, compliance, and incident response workflows. • Use automation and scripting to streamline IT tasks, including onboarding/offboarding, system maintenance, and configuration management. • Help improve incident response process, including issue identification, tracking, triage, management, remediation and post-mortem analysis and reporting. • Maintain and update system documentation, standard operating procedures (SOPs), and knowledge base articles to support internal IT processes. • Assist in improving monitoring and alerting systems to enhance observability and proactively detect system issues. • Support the deployment and management of Mobile Device Management (MDM) solutions for macOS. • Work with internal teams to ensure timely communication around system status, production incidents, and operational updates. • Contribute to process improvement initiatives and help identify opportunities to increase efficiency and reliability in IT operations.
🎯 Requirements
• Bachelor’s degree in information systems, related field or equivalent experience • Minimum 3–5 years of experience in IT operations, technical support, or service desk environments • Experience supporting macOS, Linux, and cross-platform environments • Strong understanding of identity and access management, escalation processes, and service request workflows. • Proficiency with Google Workspace administration and common SaaS applications (e.g. Slack, Zoom, Atlassian, Microsoft 365 tools) • Hands-on experience with MDM platforms (e.g. Kandji, Jamf, Intune) for endpoint management and compliance • Experience in at least one scripting language for automations (e.g. Python, Bash, JavaScript) • Understanding of IT service management (ITSM) principles — ITIL certification is a plus • Strong documentation, problem-solving, and communication skills • Certifications such as Google IT Support, Apple ACSP, CompTIA A+/Network+, or ITIL Foundations are beneficial
🏖️ Benefits
• Competitive compensation • Remote-friendly culture • Wellness programs • Employee recognition program • A variety of professional development opportunities • Inclusive culture focused on people, customers and innovation
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