Client Success Manager

July 23

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Intellect

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Redefining mental health with personalised end-to-end care for workforces across Asia Pacific.

51 - 200

Description

• Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals. • Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis) • Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements • Directly contribute to Client Success strategy drive continuous process and workflow improvements. • Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients. • Produce insights reports on the product utilization and employee wellbeing. • Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients. • Ad-hoc projects that support the team as we are growing fast! • Leave clients feeling supported and delighted after every interaction

Requirements

• Proven working experience in B2B Client Success • Strong analytical, problem-solving, and project management skills. • Energized by engaging with clients and collaborating with our cross-functional teams. • Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment. • Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity. • Experience developing client reports, and content for employee and manager webinars / workshops. • Comfortable analyzing and using data to share insights and make actionable recommendations. • Passion in mental health and reinventing how mental wellbeing support is being delivered.

Benefits

• Work in a diverse environment with people from over 10 countries • A generous leave policy • Work flexibility • Medical coverage • Annual Wage Supplement (Bonus) • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy) • Birthday Leave (1 day) • Holidays off • Quarterly mental health day off • Mental health benefits (Premium access to our app!) • Work-life balance and employee wellness • Regular social events where we have non work-related fun