Provider Engagement - Operations Associate

September 27

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Intellect

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Description

• The Provider Engagement & Operations Associate is dedicated to managing all operational and engagement aspects for our providers globally • This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our provider network • The new hire will support APAC and EU based providers, handling tasks such as email inquiries, provider onboarding, community initiatives, and localization efforts • Handle provider-related inquiries to ensure effective communication and support • Support hiring and oversee onboarding processes for new providers, ensuring a seamless integration into the network • Organize and facilitate provider gatherings and supervision sessions to foster a sense of community and continuous professional development • Maintain and update standard operating procedures (SOPs) and training materials to ensure providers have the resources they need • Monitor provider performance and session data to ensure high-quality service delivery and identify areas for improvement • Assist with the deployment of providers for specific on-site or ad hoc requests • Support commercial events, client delivery, and other initiatives as needed • Handle localization tasks, particularly for Japanese providers, to ensure all materials are appropriately adapted • Work closely with cross-functional teams to ensure coordinated efforts and effective service delivery • Contribute to the development and execution of new processes to enhance provider experience and operational efficiency

Requirements

• At least 1-2 years related experience • Fluent in English, both written and spoken • Experience in community management, event coordination, or a related role • Comfortable using data software and updating documentation • Problem-Solving Skills: Ability to handle inquiries and manage issues proactively • Attention to Detail: Strong attention to detail in data monitoring and management • Flexibility and Adaptability: Willingness to support various tasks as needed • Team Collaboration: Ability to work collaboratively with cross-functional teams • Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively • Fluent in European/ Asian languages a plus • Amenable to work between 3PM - 12AM SG/ PH Time • Open to Philippine and India based candidates

Benefits

• Work in a diverse environment with people from over 10 countries • A generous leave policy • Work flexibility • Medical coverage • Annual Wage Supplement (Bonus) • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy) • Birthday Leave (1 day) • Holidays off • Quarterly mental health day off • Mental health benefits (Premium access to our app!) • Work-life balance and employee wellness • Regular social events where we have non work-related fun