IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Executive Search • Recruiting • Consulting • Outsourcing • Staff Augmentation
201 - 500 employees
Client Support Associate
February 17
🇺🇸 United States – Remote
💵 $25 / hour
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
IntelliPro
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Executive Search • Recruiting • Consulting • Outsourcing • Staff Augmentation
201 - 500 employees
📋 Description
• Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. • Troubleshoot all information technology issues, including software, hardware, and networking. • Ability to identify problems quickly and take corrective action. • Role Responsibilities: This role will be responsible for answering incoming support calls from internal and external customers. • It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. • This position may have interaction with the Technical Support teams across the organization.
🎯 Requirements
• 1 - 3 years of related work experience, or an equivalent combination of education and experience. • 1 - 3 years of call center support with excellent customer service. • Excellent verbal and written communication skills. • The ability to work in a team environment and commit to a flexible work schedule. • Technical Support Troubleshooting & probing skills. • Preferences: 1 - 3 years’ technical experience is a plus. • 1 - 3 years’ Service Desk or Technical Call Center experience is a plus. • Previous experience troubleshooting desktop, printer, and notebook issues. • Very strong user and support of MSOffice.
🏖️ Benefits
• Comprehensive benefits package, all subject to eligibility.
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