IT Support Engineer

3 days ago

Apply Now

Receive Emails with Similar Jobs

interface.ai

WebsiteLinkedInAll Job Openings

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

• We are looking for a fully remote IT Support Engineer with experience in managing both Windows and macOS environments. • The role involves software installation, troubleshooting, inventory management, email ID creation, and data migration. • Proficiency in Azure Cloud, Google Workspace, and JumpCloud is essential. • Time Zone: 7PM- 4AM IST and can be adjusted as per the requirement. • Key Responsibilities: • Install and troubleshoot software on Windows laptops and MacBooks. • Manage Azure AD, Google Workspace, and JumpCloud for user accounts. • Create email IDs and perform data migration between platforms. • Manage Jira and Confluence users through Atlassian Security. • Oversee IT inventory, including asset tracking and management. • Provide remote technical support and resolve IT issues.

Requirements

• Bachelor's degree in computer science, information technology, information systems, or similar. • 5+ years of experience in a similar role. • Experience with administration of Azure Cloud, Google Workspace, Slack, Zoom, Jira, Confluence, GCP, and other enterprise productivity tools. • Experience with Windows and Mac operating systems. • Experience implementing IT administration key processes including ticketing system and MDM solution. • Extensive experience with IT systems, networks, and related technologies. • Solid knowledge of best practices in IT administration and system security. • Exceptional organizational and time management skills. • Strong troubleshooting and inventory management skills. • Excellent interpersonal and communication skills are a must. • Customer service centric attitude and focused on empathy when engaging with employees. • Relevant certifications (Google Associate Cloud Engineer & Microsoft Azure Administrator Associate) are a plus.