Program Manager

October 9

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interface.ai

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NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

• Develop and manage project plans and ensure on-time delivery. • Perform risk management and change management on projects. • Provide day-to-day coordination and quality assurance for projects and tasks. • Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases. • Applies project management methodology, tools, techniques, and terminology. • Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes. • Manage project execution from initiation to closure. • Communicates project plan — Ensures a common understanding by setting expectations according to the Project Plan. • Monitors and controls project work — Measures project performance using appropriate tools and techniques. • Develops communication plan with internally and external stakeholders. • Oversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events. • Act as mediator between customer stakeholders and team members. • Resolve issues and solve problems throughout project life cycle. • Effectively manage project scope by ensuring any changes to scope are documented and approved. • Track and report on project milestones and provide status reports to customer stakeholders. • Lead, coach, and motivate project team members on a proactive basis. • Responsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timing. • Drive resolution to key decisions and actions needed. • Manage Change Requests that arise during the implementation. • Steer customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions. • Posses strong customer facing skills. • Should have technical background with architecture experience.

Requirements

• Extremely self-motivated • Ability to learn quickly • Growth Mindset • Emotional Maturity • Passionate about the possibilities at the intersection of AI + Banking • Worked in a startup of 5 to 30 employees • 10 to 14 years of project management experience. • Must have used one of the project management tools like MPP, Salesforce Management or Smart Sheet, project resource allocation and project time tracking tools like OpenAir etc. • Project management certification (PMP) preferred • Should have managed at least 3 full-fledged projects from end-to-end • Experience working with off-shore teams is required • Experience working on a virtual/global team is required • Good to have Banking domain experience • Good to have experience in defining project KPI • Effective communication • Analyzing and managing project risk • Experience in executing support, and maintenance projects is an added advantage • MBA is good to have, but not mandatory • Should have excellent analytical skills and critical thinking ability • Have thirst for knowledge and a love of research • Previous work experience in a chatbot space is a huge plus. Posses strong communication skills.