Customer Advocate

6 days ago

Apply Now

Receive Emails with Similar Jobs

Interiors International

WebsiteLinkedInAll Job Openings

Architecture • Interior design • Project management • General contractor

11 - 50 employees

Founded 1983

Description

• We're looking for our next Customer Advocate to join our team! • Preference will be given to candidates with experience supporting customers in a SaaS environment. • Coach our customers on how to best use the software for their business' needs. • Help customers to grow and manage their practices; offer creative solutions. • Help practice owners determine which subscription level is best for their business. • Own your work and ensure it’s of the highest quality. • Contribute to our growing knowledge base of tutorials and help documentation. • Utilize a variety of MS Team channels for collaborating on unique cases. • Escalate complex issues to our Senior Advocate Team. • You are a great listener, and you keep your cool in stressful situations. • You adapt to changes quickly. • You take initiative and don’t wait to be told exactly how to do something. • You go above and beyond what the customer is asking. • You are a natural problem-solver.

Requirements

• 1-2 year of work experience in a customer-facing role, preferably in customer success, account management, or client services • A desire to build a career in customer support and have longevity with our team • Ability to work collaboratively with cross-functional teams • Exceptional written and verbal communication and interpersonal skills • Empathy and a genuine passion for helping customers succeed • Willingness to help with weekend email answering when needed • Strong problem-solving skills and the ability to think strategically • Ability to remove barriers to understanding by communicating clear, detailed, and engaging instructions for customers to follow. • Ability to work quickly and efficiently in a fast-paced environment and remain calm under pressure • Proven proficiency in problem solving • Curiosity and a passion for learning • High capacity/not easily overwhelmed

Benefits

• Employee Referral Bonus: This position is eligible for a $1,000 employee referral. • Access Referral Form Here