CSD Customer Success Manager - APAC

2 days ago

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Interprefy

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IT services for events and conference organizers • Software for simultaneous interpreting • event technolgy • event App • event software

51 - 200

Description

• Identify companies that match our Ideal Customer Profile. • Build relationships within the first 12 months to drive repeat business and understand growth opportunities. • Ensure smooth handover of deals for successful events and follow up with a thorough post-event process to prove ROI and drive repeat business. • Manage customer contact and customer retention through consistent and meaningful interaction. • Rectify any event issues by following up with ops and management to leave customer satisfied. • Lead generate and scope new customer accounts weekly. • Liaise directly with the Client Solutions Directors to strategise where focus for new business growth can come from global companies. • Awareness throughout the whole event process from a customer service perspective. • Liaise with accounting for effective and accurate invoicing. • Feedback collation and analysis. • Internal reporting. • Administrative elements apply to this role. • Assist with arranging meetings for the CSD during business travel. • Ensure a smooth and thorough handover of new customers to the SAM team upon release of the customer by the CSDs. • Responsible for HubSpot reflecting sales activities of the CSDs.

Requirements

• Confidence to meet with prospective customers over Teams meetings and make customer phone calls. • Confidence to liaise with external and internal stakeholders at C-level. • Attention to detail. • Technology savvy. • Work independently. • Carry the workload independently while maintaining consistent quality. • Building relationships. • Follow processes, systems, and documentation; identify issues or barriers to efficiency; recommend improvements. • Communication skills – active listening, negotiation, conflict resolution. • Willingness to learn, adaptive to quick changes. • Quick learner, operational excellence.

Benefits

• An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations. • An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across 29 countries. • An open and impact-driven company culture that embraces creativity. • A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy. • Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. • We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. • We are an equal opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.