Support Project Manager

5 days ago

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Invisors

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Workday • Data Analytics • Human Capital Management • Financial Management • Planning & Budgeting

201 - 500

💰 Private Equity Round on 2021-08

Description

• Actively manage project scope, schedule, budget, and project tasks of one or more projects. • Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary. • Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects. • Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services. • Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes. • Facilitate Account Strategy discussions with Workday and Invisors stakeholders to ensure we are providing customers with the best possible outcomes. • Effectively partner with sponsors, stakeholders and senior management to ensure the strategic goals and objectives of the project/s are met and deliver the desired business value. • Present project concepts and solutions to customers in settings ranging from informal to formal, with the ability to respond to questions, comments, and criticisms in a positive manner. • Provide status and proactively identifies alternative solutions that may decrease the overall project risks. • Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. • Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of Invisors; encourages open expression of ideas and opinions. • Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Requirements

• 2 or more years of experience in managing Workday or other ERP system (PeopleSoft, Oracle eBusiness, SAP). • Strong interpersonal and communication skills and engaging presence in a virtual setting. • Strong conflict organization and customer service skills • Ability to work and build relationships across multiple functional teams. • Spanish speaking a plus • Willing to travel 25% (as local requirements allow).