Staff Product Manager - Conversational Messaging

14 hours ago

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Invoca

WebsiteLinkedInAll Job Openings

Inbound Call Marketing • Call Tracking • Call Intelligence • Pay-Per-Call Advertising • Phone Leads

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

📡 Telecommunications

Description

• As the Staff Product Manager for the Conversational Messaging engineering team at Invoca, you will be at the forefront of shaping and executing our product vision for revenue execution use cases across SMS & webchat communication channels. • You will work closely with cross-functional teams to leverage digital and conversational data to provide consumers with a next generation conversational AI experience, optimizing for lead conversion and customer experience. • Your professional background will be pivotal in ensuring that our multi-channel (Phone, SMS, Webchat) AI product strategy aligns with our business objectives and ever-changing customer needs. • You will report to the SVP of Product Management as an individual contributor and play a key role on the product development team leading a new product area and fostering a culture of innovation and collaboration. • You will partner with a newly forming team of engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca’s revenue execution product strategy.

Requirements

• 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus. • At least 1+ year of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance. • Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities. • Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams. • Experience with vendor/partner strategy & management. • Experience working with go-to-market teams as a product owner for large company releases - crafting & delivering enablement materials, coordinating pricing & packaging, speaking at live events. • Excellent analytical, problem-solving, and decision-making skills. • Strong ability to translate complex concepts into actionable strategies and solutions. • Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies. • Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively. • Well-versed in agile methodologies and tools and experience working in an agile/scrum environment. • Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management. • Ability to thrive in a fast-paced environment where continuous improvement and innovation is key. • Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation.

Benefits

• Paid Time Off - Invoca encourages work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more. • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options, so you can make the best choice for yourself, your partner, and your family. • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock options - All employees are invited to ownership in Invoca through stock options. • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program. • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members. • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs. • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service. • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more. • Position Base Range - Salary Range $130,000-$170,000 / plus bonus potential