Solution Architect - Post Sales

April 6

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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IP Fabric

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IP Fabric is an automated cloud and network assurance platform that delivers actionable insights to enhance security and stability for digital services, driving efficiency in IT operations. It provides a comprehensive, vendor-neutral view of network and cloud environments, enabling organizations to identify vulnerabilities, ensure regulatory compliance, and optimize their network performance. IP Fabric utilizes advanced analytics and a customized model of network intent to help organizations navigate complex IT landscapes, reduce operational costs, and accelerate digital transformation initiatives.

Plug&Play Network Discovery • Business impact calculation for every issue • Advanced Predictive Analytics • Network Infrastructure Change Management & Tracking • Network Audit

51 - 200 employees

Founded 2015

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

📋 Description

• Join a pioneering force in network automation! • Enable people to uncover the truth about their networks. • Work closely with Customer Success Managers to understand customer requirements and provide technical expertise. • Engage with clients post-sales to understand their requirements and business objectives. • Facilitate resolution of complex issues where/when appropriate. • Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization. • Understand the limitations of traditional network management approaches. • Refine and validate use cases and outcomes created by Pre-Sales team. • Conduct training sessions and provide ongoing client support. • Identify and nurture customer champions. • Develop and draft clear and concise Statements of Work (SOWs). • Manage project progress and implementation strategies.

🎯 Requirements

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.). • A customer-first perspective with a consultative approach to solution delivery. • A background in network engineering or architecture, with a strong understanding of networking technologies and protocols. • Experience in professional services functions, including project scoping, SOW creation, and solution implementation. • Familiarity with server virtualization technologies. • Basic understanding of programming languages and APIs. • Strong project management skills with the ability to manage multiple customer engagements simultaneously.

🏖️ Benefits

• Competitive commission structure and base salary. • 25 days of paid time off. • Health, Dental, and Vision Insurance. • Employer-matched 401(k) plan. • ClassPass Wellness Benefit. • Anniversary Rewards.