Technical Implementation Specialist

February 15

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iPiD

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We share a vision to make cross-border payments easy, secure, and seamless. We achieve this by partnering with financial services providers (banks, payment systems, payment fintechs, wallets…) to deliver an addressing data platform that helps the payment industry to provide a more efficient and user-friendly payment journey. iPiD is built for all – we do not replace banks, payment fintechs, wallets or remittance companies; nor do we replace existing payment rails. Contact our team to find out how our solutions can transform your cross-border payment experience.

API • Data addressing service • Validation • VoP • CoP

11 - 50 employees

📋 Description

• Who are we? • iPiD is a global leader in KYP solutions, specializing in payee verification. • Our technology empowers financial institutions and fintech companies to optimize payment experiences while protecting against fraud and ensuring compliance. • We are a fast-growing, fintech start-up founded by senior leaders from iconic payments and technology companies. • We are privileged to be supported by an A-team of advisors, including C-suite leaders at Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. • Our global team has representatives in Singapore, Jakarta, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, New York, Madrid, Johannesburg, Seattle, and London. • What are we looking for? • We are seeking a detail-oriented and proactive Technical Implementation Specialist to join our expanding team. • You will be responsible for managing the end-to-end implementation of our solutions for clients, ensuring each deployment is executed smoothly and by best practices. • You will be the bridge between our product and our customers, ensuring successful deployment and technical onboarding. • This is a full-time position reporting to the Chief Operations Officer. • Core Responsibilities: • Lead implementation of iPiD's solutions for clients, ensuring a seamless process from kickoff to production • Collaborate with clients to gather requirements and understand their technical environments • Prepare and provide necessary technical documentation for clients • Collaborate with internal teams, typically Engineering and Product, to implement integration solutions and workflows • Provide technical guidance and support throughout the implementation process and post-implementation • Troubleshoot integration challenges and coordinate internally to resolve issues efficiently • Conduct training sessions and create technical documentation to empower clients • Act as a trusted advisor, collect client feedback, help clients optimize their use of our solutions • Document lessons learned and contribute to knowledge sharing within the team

🎯 Requirements

• Minimum 5 years experience in a technical implementation or project management role, preferably within the fintech or financial services sector • Strong understanding of software development lifecycle and technical implementation processes • Familiarity with APIs, databases, and cloud technologies • Proficient in project management tools and methodologies • Excellent problem-solving skills and a customer-first approach • Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively • Ability to manage multiple projects and priorities simultaneously • Driven and proactive with a strong attention to detail • Self-starter with the ability to work independently while being a reliable and collaborative team player • Experience working in a globally distributed start-up or high-growth environment is a plus • You must have the authorisation to work in the EU

🏖️ Benefits

• Excellent growth opportunities in global payment services technology • Flexible and collaborative work environment • Competitive salary • Employee Stock Options plan • Discretionary performance bonus • Medical protection allowance • Laptop and accessories