Customer Success Engineer
Yesterday
Description
• We are seeking a proactive and technically skilled Customer Success Engineer to join our team. • In this role, you will play a crucial part in ensuring our customers achieve success with our video security AI solutions. • You will bridge the gap between our technical and customer-facing teams, helping clients optimize their use of our products by understanding their missions and ensuring they derive maximum value and results.
Requirements
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. • Strong understanding of video security systems, AI technologies, and related integrations. • Experience with APIs, SDKs, and system integration processes. • Excellent problem-solving skills with a customer-first mindset. • Strong communication and interpersonal skills to effectively interact with both technical and non-technical audiences. • Ability to manage multiple customers and projects simultaneously. • Fluency in both English and Spanish is required. • Hands-on experience with video surveillance platforms, AI/ML technologies, or cloud-based solutions is preferred. • Familiarity with networking concepts, including IP cameras, NVRs, and bandwidth optimization is preferred. • Knowledge of programming or scripting languages (e.g., Python, JavaScript) for custom integrations is preferred. • Prior experience in a customer success, technical support, or solutions engineering role is preferred.
Benefits
• Be part of a cutting-edge company revolutionizing video security through AI innovation. • Work in a dynamic and collaborative environment where your contributions directly impact customer outcomes. • Opportunities for growth and learning in a fast-paced, technology-driven industry.
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