Global HR Vendor Management Specialist

November 8

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Iron Mountain

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Information Management • Document Management Solutions • Secure Shredding • Data Protection • Archiving

10,000+

Description

• This is a fixed term contract position for a Global Human Resource Vendor Management Specialist who will be responsible for providing ongoing oversight of the HR Vendor Management program. • The Specialist will become a subject matter expert for all HR Vendor Management activities. • Ensure that the mechanisms are in place to monitor all service providers’ performance and adherence to SLAs and key indicators of customer experience, and that SLA calculations are understood and accurate. • Monitor contractual thresholds (e.g., headcount volume) to ensure IRM and vendors are meeting obligations. • Responsible for SLA credit monitoring and tracking. • Manages invoice processing and tracking. • Own and facilitate vendor issue tracking, RCA tracking, trending analysis and follow-up. • Coordinate meetings across HR business functions and vendors. • Facilitate the contract change request process. • Supports Vendor Management on-going processes, which ensures that due diligence activities are performed on each Vendor by Tier. • Ongoing oversight and day to day process management of the vendor program and functions.

Requirements

• Must be adept at listening critically to customers and HR service delivery peers, and being empathetic and responsive to their needs and concerns. • Exceptional attention and focus on continuous improvement to deliver a simple, streamlined employee/customer experience. • Strong interpersonal and problem solving skills with ability to influence and build relationships across a broad range of stakeholders such as but not limited to Global Third-Party Risk and Privacy and Information Security functions. • Must be detail oriented and comfortable working “hands on” to create new processes from scratch.

Benefits

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.