Support Engineer for ISC BIND and Kea DHCP

August 29

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Internet Systems Consortium

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Open Source for an Open Internet

DNS • DNSSEC • BIND • DHCP • Consulting

11 - 50

Description

• Provide timely, accurate support for ISC's major open-source software systems • Support primarily via email, video or audio calls • Work with experienced UNIX/LINUX system administrators or network engineers • Manage customer expectations and take on-call shifts as assigned • Reproduce problems reported by customers and track issue remediation

Requirements

• Some experience in technical support or system administration of *NIX systems (Unix/BSD/Linux) • Some experience configuring and operating BIND • Some experience working directly with customers • Ability to compile source code and build systems from tarballs • Familiarity with internet standards and protocols, especially DNS, DHCP, and TCP/IP • Spoken and written English at a conversational level • Self-motivation and self-control when working from home

Benefits

• Flexible, supportive working environment • 4 weeks paid time off per year for US staff, increasing to 5 after 5 years • 6 weeks paid time off per year after 10 years • Generous health insurance benefit, heavily subsidized by ISC • Up to 12 weeks paid family/sick leave