Support Engineer

August 28

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Strapi

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Strapi is the leading open-source headless CMS. It’s 100% JavaScript, fully customizable and developer-first.

51 - 200

💰 $31M Series B on 2022-06

Description

• On a daily basis, you will work with both the community users and clients of Strapi. • The support team is answering community technical questions on the different platforms we have. • We also dig deep into the product to find workarounds to unblock users in their project development. • We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task.

Requirements

• Strong proficiency in React and Node.js. A general understanding of our stack Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL • Significant experience with web development and technical support • A passion for learning, teaching, and helping others • Excellent communication and presentation skills • 3 years experience with Javascript, including at least 3 with React and Node.js • Familiarity with common front-end and back-end development tools • Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks • Experience with working remotely a big plus.

Benefits

• Work from anywhere: We're a remote-first company, so we can work wherever our home is. And WiFi. • Expanded health benefits: Including premium medical, dental, and vision coverage. • Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company. • Parents on a mission: 16 weeks of fully paid parental leave for every new Strapi parent. • You'll always be up to date: We’ll cover all hardware and software needed, so you’re always with the latest versions. • Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally. • Offsite: We all gather physically or virtually twice a year. • Mental health support: We offer Moka.care one-on-one sessions with certified specialists. • Referral program: $1500 if you refer someone to Strapi and they are hired. • Vacation & Emergency days: Up to 5 weeks of paid vacation. 5 paid emergency days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependents) who needs a day or a few days off to manage it.