Technical Support Engineer

August 23

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CFO superpowers for revenue leaders.

2 - 10

💰 $1.1M Pre Seed Round on 2021-09

Description

• We are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. • The role’s primary focus will be managing support requests to ensure product adoption. • The Technical Support Engineer will work closely with the services and engineering teams to understand customers’ needs. • The ideal candidate has experience managing support requests in a non-scripted environment while providing step-by-step instructional documentation to customers. • There are growth opportunities for this role! Typically after 6-12 months, technical support engineers can move into other areas of the organization.

Requirements

• Currently based in the US • Excellent problem-solving and analytical skills • Ability to provide step-by step technical help: written and verbal communication • Polite, well-spoken, charismatic • Technical aptitude to master our support tools • Comfortable with quick, accurate, and persuasive email and phone outreach • Comfortable working with small, new, and growing teams • Able to work productively with remote teams • Experience with customer support tools (e.g., ZenDesk, Jira) • Excellent organizational and time management skills • Ability to prioritize and juggle multiple tasks • Ability to learn new technologies • Ability to communicate technical information in an accessible manner to non-technical users