iSTA Solutions
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Back Office Support • Data Input and Processing • Order Fulfillment • Customer Service Support • Inbound and Outbound Phone Support
Quality Assurance Analyst
February 28
🇿🇦 South Africa – Remote
⏰ Full Time
🟢 Junior
🔧 QA Engineer (Quality Assurance)
🚫👨🎓 No degree required
iSTA Solutions
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Back Office Support • Data Input and Processing • Order Fulfillment • Customer Service Support • Inbound and Outbound Phone Support
📋 Description
• ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector, who is urgently seeking a Quality Assurance Analyst. • We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. • The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset. • PLEASE NOTE: • Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time). These working hours are subject to change depending on daylight savings. • Work Environment: This is a remote role for South African Citizens only. • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
🎯 Requirements
• At least 1 year Quality Analyst experience • Healthcare process background • Excellent verbal and written communication skills • Excellent attention to detail • Able to learn process and audit tasks/calls for multiple functions • Able to identify quality trends and performance opportunities and articulate findings • Should be familiar with auditing US team members • Comfortable giving feedback to the US team members
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