Senior ServiceNow Developer

December 4

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iTech AG

WebsiteLinkedInAll Job Openings

Program Management • Program Controls • Portfolio Management • Project Management • Master Scheduling

51 - 200 employees

Founded 2008

🔒 Cybersecurity

Description

• iTech is seeking a ServiceNow Developer with SPM experience. • Implement and configure the ServiceNow SPM/ITBM module to meet project requirements. • Collaborate with program leads, managers, and PMO support staff to ensure smooth transition and integration. • Develop dashboards and reports to enhance visibility and tracking. • Ensure end-to-end visibility of all projects within the tool. • Design and develop solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices. • Customize ServiceNow applications using workflows, forms, business rules, UI pages, UI scripts, and other customization techniques. • Integrate ServiceNow with other systems using web services, MID Server, email, and other relevant technologies. • Provide technical leadership and guidance to junior developers and teams, helping them solve complex technical issues and improve their skills. • Ensure adherence to platform governance processes, including code reviews, documentation, and compliance with ServiceNow upgrade cycles. • Collaborate with stakeholders to understand requirements and translate them into scalable, efficient, and maintainable solutions on the ServiceNow platform. • Create and maintain technical documentation, including system design documents, architecture diagrams, and configuration guides. • Implement SPM for IT Transformation Portfolio, replacing Oracle Primavera Portfolio Management (ProSight). • Support IT Operations and Maintenance (O&M) Portfolio by providing a standardized, holistic view of all project work. • Establish a centralized demand intake and management process for Enterprise Demand Management. • Standardize reporting for legislative implementation, reducing manual reporting efforts and increasing transparency. • Perform other duties as assigned.

Requirements

• Minimum of 5 years of SN SPM Module experience. • Minimum of 7 years of SN Platform experience. • Strong understanding of project portfolio management. • Minimum of 5 years of experience with ServiceNow development. • Proficiency in JavaScript, Glide scripting, React, and other ServiceNow scripting languages, with at least 3 years of hands-on experience. • 2-3 years of experience with web technologies such as HTML, CSS, and AJAX. • 2-3 years of experience working in Agile development environments, including participation in sprints and scrum meetings. • Understanding of database concepts, including SQL and relational database management systems, with 2-3 years of experience. • 2-3 years of experience designing and customizing the user interface in ServiceNow. • 3-5 years of experience with the full software development lifecycle, including requirements gathering, development, testing, and deployment. • Strong analytical and problem-solving skills to identify and resolve issues effectively. • Excellent verbal and written communication skills to interact with stakeholders, team members, and users. • Excellent communication, analytical, and problem-solving skills. • Ability to collaborate with cross-functional teams, including developers, administrators, and project managers. • Specific experience with the ServiceNow SPM module. • Prior experience with the ITBM module and the ability to quickly adapt to SPM. • Experience in IT transformation processes and project tracking. • Familiarity with demand management and legislative processes.