Checkmate empowers enterprise restaurant brands with powerful ordering solutions and hands-on support. Our scalable technology enables restaurants to drive sales across channels, including custom websites, apps, kiosks, catering, third-party marketplaces, voice AI, and more. With seamless integrations, smarter analytics, and 24/7 service, Checkmate helps brands conquer their digital goals. Restaurants can launch unique ordering experiences, centrally manage menus, recapture revenue, leverage customer data, and continually adapt with new integrations. Regardless of how you want to grow, Checkmate has the tools and guidance to power, manage, and evolve your digital business. 

Checkmate

Backend Engineer

Integrate and improve APIs for customer-facing applications and backend functionality.

• Integrating with APIs provided by the backend team to provide seamless connections between our applications.
• Integrating with external APIs directly.
• Expanding the capabilities of our REST APIs by building new endpoints using the OpenAPI specification.
• Building new backend functionalities to help expand the feature set of our customer-facing products.
• Improving the end-user experience by reducing the latency of API endpoints using all tools available.
• Tracking down and fixing bugs encountered by end users.
• Refactoring parts of the application that require modernizing.
• Expanding the scope and coverage of the automated test suite.

Senior Python Developer

Customer Success

Bridge gaps between relationship managers and customer support for restaurant clients.

• Develop a deep understanding of our products or services and their value proposition to communicate and support customer needs effectively.
• Serve as the primary point of contact for assigned customer accounts, building strong, long-lasting relationships.
• Proactively identify opportunities for upselling or cross-selling additional products or services to meet customer needs and drive revenue growth.
• Proactively identify the needs of the client and devise solutions based on our available products and services.
• Monitor customer usage and engagement metrics, identify potential issues or areas for improvement, and take proactive measures to address them.
• Act as an advocate for the customer within the company, collaborating with internal teams to resolve customer issues and improve the overall customer experience.
• Conduct regular check-ins and reviews with customers to gather feedback, address concerns, and ensure their ongoing success and satisfaction.
• Maintain accurate records of customer interactions and activities in our CRM system.
• Welcome new restaurant partners and guide them through the onboarding process.
• Collaborate with cross-functional teams to seamlessly integrate our services into their operations.
• Build and maintain strong relationships with restaurant owners and managers.
• This includes regular communication and relationship building with the larger franchisees of the particular client.
• Conduct regular check-ins to assess customer satisfaction and identify areas for improvement.
• Proactively address customer concerns and provide effective solutions.
• Educate restaurant staff on the features and benefits of our services.
• Provide training sessions to ensure optimal utilization of our platform.
• Create and update training materials based on customer feedback and evolving industry trends.
• Act as the voice of the customer within the company, sharing insights with the product and development teams.
• Encourage satisfied customers to become advocates, participating in case studies, testimonials, and referrals.
• This person should have an analytical mind, with the objective of presenting all information that is data-backed.
• Monitor key performance indicators (KPIs) to identify trends and opportunities for improvement.
• Utilize data-driven insights to provide actionable recommendations for enhancing the customer experience.
• Present QBRs and regular check-ins to customer leadership or any C-level executive.
• Implement customer satisfaction surveys to gather feedback and measure customer sentiment.
• Analyze survey results and develop strategies to address areas of improvement.
• Create and maintain a customer health scorecard and present it internally to senior management.

Customer Success Manager

QA Engineer

Design and execute test cases for web applications and APIs.

• Design and execute manual and automated test cases for web applications, APIs, and mobile apps.
• Utilize Android/iOS emulators and simulators for mobile app testing.
• Conduct API testing using tools like Postman or JMeter.
• Validate software against requirements and industry standards.
• Develop and maintain automation tests for mobile, API, and web applications.
• Enhance and improve the test automation framework.
• Collaborate closely with development and product teams to ensure seamless integration of quality practices.
• Actively participate in Agile/Scrum processes, contributing to sprint planning, reviews, and retrospectives.

QA Engineer / Senior QA Engineer

Full-stack Engineer

Develop and deploy AI models to enhance restaurant technology and customer interactions.

• Develop machine learning algorithms focusing on Large Language Models (LLMs) like GPT to improve accuracy and performance.
• Work with teams to turn business requirements into AI solutions.
• Use LLMs for restaurant-specific applications like real-time text generation and recommendation engines.
• Monitor and improve model performance.
• Stay up to date on the latest in machine learning and contribute to research and patents.
• Experiment with new methods like transfer learning and reinforcement learning.
• Collaborate with partners to integrate the latest AI innovations.

AI/ML Senior Software Engineer (LLMs)

• Collaborate with the development and product teams to understand application requirements and design test cases for functional and integration testing.
• Develop and maintain automated test scripts using Ruby on Rails and related testing frameworks, such as RSpec, Capybara, and Selenium, to ensure thorough testing of our web applications.
• Create and implement test plans, test suites, and test scenarios to verify the application’s functionality, usability, and performance.
• Utilize mocks and other mocking techniques to simulate complex dependencies and scenarios during testing.
• Work with the development team to ensure that test cases are integrated into the continuous integration and continuous deployment (CI/CD) pipeline.
• Identify and report defects, bugs, and performance issues, and work closely with the development team to investigate and resolve them.
• Conduct regression testing to ensure that new features and bug fixes do not negatively impact existing functionality.
• Proactively suggest process improvements to enhance the overall quality and efficiency of our testing procedures.

QA Automation Engineer (Ruby on Rails)

• Collaborate with the product management and design teams to understand requirements and translate them into technical specifications and features.
• Design, build, and maintain efficient, reusable, and reliable Ruby on Rails code.
• Develop and integrate backend services, APIs, and databases using Ruby on Rails technologies.
• Participate in code reviews to ensure code quality, share knowledge, and mentor junior developers.
• Troubleshoot and debug issues, providing timely resolutions to technical challenges.
• Stay up-to-date with the latest industry trends, tools, and technologies to drive continuous improvement.

Remote Jobs at Checkmate

Checkmate

Senior Python Developer

Checkmate

Customer Success Manager

Checkmate

QA Engineer / Senior QA Engineer

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AI/ML Senior Software Engineer (LLMs)

Checkmate

QA Automation Engineer (Ruby on Rails)

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Full Stack Developer - Remote (AS)

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