Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
1001 - 5000
💰 Private Equity Round on 2021-03
Technical Solutions Engineer
6 days ago
Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
1001 - 5000
💰 Private Equity Round on 2021-03
Description
• The Technical Support Engineer guides customers and partners, answering complex questions on product function and usage. • Troubleshoot complex technical issues in customer environments. • Develop and share knowledge about the software/solution. • Write/edit knowledge base articles to answer common customer questions. • Collaborate with other Technical Support Engineers on complex issues.
Requirements
• 2+ years of experience in IT with an emphasis on ITSM Product Technical support • Excellent interpersonal and communications skills • Excellent time management, decision making and organization skills • Strong technical troubleshooting skills • Strong knowledge of networking • Knowledge of Windows Operating Systems • Must be able to work well with others as part of a team
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