Technical Solutions Engineer

October 26

Apply Now
Logo of Ivanti

Ivanti

IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management

1001 - 5000

💰 Private Equity Round on 2021-03

Description

• The Technical Support Engineer guides customers and partners, answering complex questions on product function and usage. • Troubleshoot complex technical issues in customer environments. • Develop and share knowledge about the software/solution. • Write/edit knowledge base articles to answer common customer questions. • Collaborate with other Technical Support Engineers on complex issues.

Requirements

• 2+ years of experience in IT with an emphasis on ITSM Product Technical support • Excellent interpersonal and communications skills • Excellent time management, decision making and organization skills • Strong technical troubleshooting skills • Strong knowledge of networking • Knowledge of Windows Operating Systems • Must be able to work well with others as part of a team

Apply Now

Similar Jobs

October 17

Unifize

11 - 50

Configure Unifize applications and provide customer insights for a SaaS company.

🇮🇳 India – Remote

💵 Rs800k - Rs1.2M / year

💰 $120k Pre Seed Round on 2019-02

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com