Customer Service Process Analyst
December 4
Description
• Responsible for creating and improving processes in Customer Service Excellence. • Ensures agents have effective guidelines for customer interactions. • Requires assertive communication and negotiation with stakeholders. • Measures quality and efficiency of processes as per organizational standards.
Requirements
• Passionate about customers and providing extraordinary experiences. • Empathetic, with good communication and teamwork skills. • Attention to detail, precision, and proactivity. • Knowledge of G-Suite: Sheets, Docs, Slides, Forms. • Open to taking on new challenges in a fast-paced environment.
Benefits
• Collaborative, friendly, and diverse culture: An inclusive environment with flat hierarchies. • Work from anywhere: Remote-first approach with periodic in-person gatherings. • Mental wellness sessions: Led by certified psychologists. • Training Allowance: Access to a learning platform. • Extended Family Leave policy: Coverage for all birthing and adopting parents. • Rest and Relaxation: PTO for all employees; Unlimited PTO for managers and above. • Environmental commitment: One tree planted for each employee.
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