J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000
Program Manager
4 days ago
J.D. Power
Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management
501 - 1000
Description
• This role includes management of senior client relationships and oversight of project delivery. • It directly contributes to the achievement of J.D. Power automotive sales targets through the continued growth of SmartDigital products and services with an OEM client. • The Program Manager role will own the facilitation of select deliverables like program roadmaps, evolving program scope, as well as managing client expectations for workflow and responsibilities. • The Program Manager role is critical to both our clients' success as well as our program. • The Program Manager role is critical to aligning JD Power delivery and projects with OEM expectations and priorities. • You will positively influence the J.D. Power strategic roadmap with dynamically changing OEM digital program environment. • Build strong client relationships across all digital services offered including dealer websites, digital advertising, and digital merchandising. • Understand clients’ strategic agenda and challenges; act as a thought partner and trusted advisor to clients • Identify account growth opportunities; pitch product enhancements and new products • Collaborate with Program Director on client roadmap and project execution • Ensure client satisfaction via high quality work, responsiveness, thoughtfulness, and sharing of industry insights • Advocate for the client’s priorities internally; supervise quality assurance for optimum client satisfaction • Stay abreast of industry developments impacting our clients • Work collaboratively with the broader team across the program to help craft and deliver the daily workflow.
Requirements
• 5+ years of professional client-facing experience in auto, marketing, or data industry or direct OEM client experience • Self-starter, eager to learn and grow • Passionate about delivering world-class products to A-list clients • Bachelors degree preferred
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