Mortgage Operations Manager

4 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $100k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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JMAC Lending

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JMAC Lending is a financial services company specializing in wholesale and correspondent lending. For over 27 years, JMAC Lending has supported clients in building their businesses and achieving successful outcomes with a focus on strength, stability, knowledge, and confidence. The company positions itself as a comprehensive solution for lending needs, offering quick and efficient loan closing processes and outstanding customer service. Client testimonials frequently praise JMAC Lending for its responsive team and efficient, smooth loan transactions.

Wholesale and Correspondent Lending • Fannie Mae • Freddie Mac and Ginnie Mae • Purchase Lending and Refinance • Government Lending Programs

51 - 200 employees

Founded 1998

💸 Finance

🏦 Banking

📋 Description

• About JMAC Lending: • With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. • The Opportunity: • As our Operations Manager, you'll lead our client support, account management, and processing teams to ensure loans close on time. • You'll ensure brokers enjoy timely, friendly service while driving team performance and maintaining top-notch quality. • Your decisive, data-driven approach and commitment to continuous improvement will be pivotal. • Additionally, you'll lead and implement robust customer service training programs to equip our teams. • Operational Excellence: Monitor pipelines and key metrics to meet SLAs and proactively resolve issues. • Cross-Department Coordination: Manage operations across multiple teams for consistent service. • Data-Driven Improvements: Create action plans based on monthly performance reviews. • Risk & Compliance: Enforce robust risk management controls for compliance. • Escalation Management: Primary contact for resolving operational issues. • Collaboration & Strategy: Align operations with broker needs. • Process improvement: Optimize workflows to ensure brokers enjoy streamlined processes. • Technology Initiatives: Support projects that enhance operational efficiency. • People Management: Recruit, mentor, and develop a high-performing team. • Capacity Planning: Analyze staffing and capacity to meet service levels. • Customer Service Training: Lead the development of training programs.

🎯 Requirements

• 5+ years of operational management experience in the wholesale mortgage industry. • Demonstrated technical proficiency with Encompass, TPO Connect, and experience creating actionable management reports. • Proven ability to lead cross-functional teams and drive performance improvements. • Strong analytical skills with a focus on data-driven decision-making. • In-depth understanding of federal and state regulations affecting mortgage operations.

🏖️ Benefits

• Comprehensive Health Care Plan, offering Medical, Dental & Vision coverage • Life Insurance coverage, including Basic, Voluntary & AD&D options • Generous Paid Time Off, including Vacation & Holidays • Retirement Plan with a 401k contribution • Short Term & Long-Term Disability coverage • Family Leave options for a healthy work-life balance • Access to Wellness Resources to promote your wellbeing