Strategic Account Support Specialist
November 27
Description
• Under the direction of the Director of Supply Chain and Customer Experience, the Strategic Account Support Specialist will manage and oversee various order processing and order management duties in alignment with company policies and procedures. • Assist with onboarding of retail accounts, including reviewing and interpreting relevant documents and communicating requirements. • Lead operational execution of account requirements by utilizing internal and external resources to fully understand the complexities of the retail partner to ensure successful and compliant execution. • Advocate for partnership and continuous process improvement related to order management, EDI, and logistics to evolve supply chain processes. • Maintain customer information in SAP for the Retail Division efficiently, including payment terms, shipping method, addresses, contact details, and price lists. • Collaborate with internal and external partners to ensure accurate order processing and fulfillment. • Interact with order data in retailer platforms, intermediary applications, and SAP. • Directly responsible for order processing, including order confirmation, creation, maintenance (products, quantities, pricing, shipping addresses, etc.), and relevant order documentation. • Monitor the order to cash process for assigned accounts, keeping relevant teams informed and assisting with challenging customer requests or issue escalations as needed. • Develop ad-hoc and repetitive reports and information tools as requested to support order management transactions and processes.
Requirements
• Associate degree or combination of equivalent of education and experience required • Associates Degree in Business, Marketing or related field preferred • Minimum of 1-2 years in an office or sales position, focusing on order processing or management within a customer and/or sales environment required • 3 or more years’ experience in a sales or analysis role preferred • Experience in retail operations with a focus on order fulfillment preferred • Familiarity with marketing, distributor, and retail account support or sales management preferred • Proficient in Excel, Word, PowerPoint, Outlook, Internet • ERP experience, SAP experience preferred • Occasional domestic travel may be required
Benefits
• Health & Dental Insurance • Company paid Life Insurance • 401(k) • Paid Time Off benefits • Product discounts • Wellness programs
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