Job Duck
Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.
Customer Support Agent
February 19
Job Duck
Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.
📋 Description
• We are seeking a highly motivated and customer-centric Tier 1 Customer Support Agent to join our team. • You will be the first point of contact for our clients, responsible for efficiently processing service requests, resolving tickets, and ensuring customer satisfaction. • You will play a crucial role in maintaining our service level agreements (SLAs) and contributing to our overall customer experience.
🎯 Requirements
• Associate degree or Bachelor's degree in relevant fields such as Business Administration, Communications, Computer Science. • 1-2 years' proven experience in customer service or a related field, preferably in a Tier 1 support role. • Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely. • Strong problem-solving and analytical skills, with the ability to quickly identify and resolve customer issues. • Ability to empathize with customers and understand their needs. • Proficient in using CRM and ticketing systems [Specific experience on Active Campaign, Zendesk a plus]. • Strong organizational skills and the ability to manage multiple tasks simultaneously. • Ability to work independently and as part of a team. • Positive attitude and a strong work ethic. • Ability to thrive in a fast-paced environment and adapt to changing priorities.
🏖️ Benefits
• Competitive salary. • Paid Time Off and holiday pay (where applicable). • Annual Bonuses and Referral Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support.
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