Technical Support Specialist

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Jobgether

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruitment

☁️ SaaS

👥 HR Tech

💰 Seed Round on 2023-03

Description

• Jobgether has ALL remote jobs globally. • We match you to roles where you're most likely to succeed. • Provide responsive support to customers through email and chat, diagnosing technical issues and offering effective solutions. • Collaborate with teammates to resolve complex problems and improve the customer support experience. • Meet individual performance targets, including metrics like response times, customer satisfaction (CSAT), and resolution rates. • Advocate for customers by escalating issues and bugs to the appropriate internal teams. • Contribute to knowledge-sharing through updates, team discussions, and process improvements.

Requirements

• At least 2 years of experience in technical support within the SaaS industry. • Strong troubleshooting skills, particularly with APIs and automation tools. • Excellent written communication skills, as most interactions are text-based. • Ability to work in a fast-paced, high-volume support environment. • Strong accountability and problem-solving skills, with a focus on customer satisfaction. • Flexibility to work in shifts aligned with American time zones.

Benefits

• Fully remote position with flexible working hours. • Opportunities for professional growth and skill development. • Collaboration with a talented and supportive team. • Competitive compensation and performance-based incentives. • Inclusion in a dynamic work culture that values empathy and efficiency. • Access to the latest tools and resources to support your work.