Associate Manager - Technical Support

6 days ago

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Rackspace Technology

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IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000 employees

Founded 1998

🤖 Artificial Intelligence

🔐 Security

Description

• Associate Manager, Technical Support is responsible for building and supporting a team of highly motivated individuals in their pursuit of excellence. • Must possess exceptional management and people skills; the ability to engage and motivate staff. • Provides direct team leadership and coaching to a support team charged with designing, deploying and managing business operations that support internal operational segments. • Expected to think 12-18 months out and strategically direct the team toward goals. • Expected to lead by example and have a deep commitment to both exemplary customer service and Racker support. • Works cross functionally with other business leaders and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.

Requirements

• High school diploma or equivalent required. • Bachelor's degree or equivalent experience in business or computer science; may also have post-graduate education or training. • Demonstrates a mastery of Supervisor role or possesses a minimum of five to seven years working knowledge of a technology-based service-oriented industry as a people manager/leader. • Minimum of three year’s experience in running medium to large scale projects with varying complexities. • Demonstrated ability to consistently provide FANATICAL support.