Junior 2nd Line Support Engineer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Openprovider

WebsiteLinkedInAll Job Openings

Domain names - Icann accredited • SSL certificates - Symantec, Comodo • Plesk licenses • Free DNS • New gTLDs

51 - 200

Description

• Openprovider is an ICANN-accredited domain registrar and technology company • Fully remote role on a rotating shift basis, including nights and weekends • Looking for a self-organised Junior 2nd Line Support Engineer to help build a Knowledge Base • Responsible for supporting customers and improving self-service tools • Goals include solving customer issues effectively and bridging communications between support lines

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related IT field • Advanced written and spoken English • Basic DNS knowledge • Basic Linux proficiency • Linux certification (Eg: RedHat, Linux Foundation) • Basic MySQL proficiency • Basic knowledge of mail, scripting and logs • Strong written and spoken communication skills • Approachability: Easily approachable, sensitive, and patient with others' anxieties • Action Oriented: Enjoys working hard, full of energy for challenges • Compassion: Genuinely cares about people, ready to help, empathetic • Conflict Management: Addresses conflicts proactively, good listener, can settle disputes equitably • Customer Focus: Dedicated to meeting customer expectations, uses feedback for improvement, builds trust and respect • Peer Relationships: Team player, encourages collaboration, solves problems with peers amicably • Self-Development: Committed to continuous improvement, adaptable, leverages strengths, and compensates for weaknesses

Benefits

• Full-time position, long-term contract • 100% remote work (you can work from any location, no need to go to the office) • Paid time off and sick leaves • Work schedule: 5 days/week, 8 hours/day • Shift Rotation: work on a rotational schedule, including night shifts, weekends, and holidays, to ensure 24/7 global support coverage • Job training: first 2 months will be a training period (in a daytime) before going into shifts • International team and regular online and offline events to stay connected • Internal workshops, and knowledge-sharing sessions • Quarterly review and annual salary review