Technical Support Specialist

November 1

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Fresh Prints

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Description

• Provide timely and accurate technical support to Fresh Prints internal teams and external users. • Diagnose and troubleshoot software issues. • Respond to queries via email, chat, or phone, ensuring high customer satisfaction. • Guide customers and team members through step-by-step solutions for resolving issues. • Escalate unresolved issues to the appropriate engineering or product development teams. • Document technical issues, processes, and solutions in an organized and accessible format. • Assist in creating user-friendly documentation, FAQs, and guides for common issues. • Collaborate with IT and product teams to identify and fix recurring issues. • Help ensure that all tech-related services, including our website, ordering system, and internal platforms, function smoothly.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. • 1-2 years of experience in a technical support role or related position. • Strong knowledge of troubleshooting methodologies and common IT issues. • Familiarity with Fresh Prints tech stack (knowledge of Angular, Node.js, MySQL, AWS, and React is a plus). • Excellent problem-solving skills and attention to detail. • Outstanding verbal and written communication skills. • Ability to work in a fast-paced, startup environment and handle multiple priorities. • Experience using helpdesk software (e.g., Freshdesk) is preferred. • Familiarity with Agile methodologies is a plus.

Benefits

• Competitive salary • Health insurance • The opportunity to learn a lot rapidly • Working with a talented and engaged team dedicated to building a business together.