Technical Support Analyst

November 21

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UpGuard

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IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Description

• Who are we? • UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. • We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! • Where does this role fit in? • We need a Customer Support Analyst to help our existing and new customers be successful. As a Customer Support Analyst, you'll analyze the causes of our customer’s greatest pain points and work closely to mitigate them.

Requirements

• Desired 1 year of experience providing technical support • Comprehension of working across tiered support systems • Experience with the Linux command line is essential • Identifying and verifying cyber security risks • A strong foundation of understanding in the following IT tools and standards: NmaP, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security • Critical thinking skills to investigate and work through complex problems and provide timely solutions • Excellent verbal and written communication skills • The ability to work collaboratively and creatively across multiple teams • Self-motivated, participatory, and eager to continuously learn and adapt to new tools and technologies

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard • $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance • Generous Annual Leave/PTO allowances: time to recharge your batteries • 18 weeks paid Parental Leave: irrespective of parenting role • Personal Leave allowance: this includes sick & carer’s leave • Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance • Top-spec hardware: all team members will be provided with top-spec laptops for their role • Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work